Please note that we do not ship refrigerated items to residents outside of Japan. Shipping charges are as follows.

[United State of America - All State common charges]

1 - 10 items : $28.9 USD

11 - 20 items : $39.8 USD

[Australia - All State common charges]

1 - 10 items : $38.9 AUD

11 - 20 items : $65.5 AUD

 [South Korea - All state common charges]

1 - 10 items : ₩26,000 KRW

11 - 20 items : ₩44,000 KRW

・In the event of a customs inspection by your country of residence, the following fees will be required and will be billed to you separately. Please be advised of this.

1. Tax-reporting fee : Fees that may be collected by customs in some countries.

2. Declaration fees to government agencies other than customs : Fees for notifications other than general customs declaration procedures.

3. Additional customs clearance fee : Fees charged for each additional item declared beyond a certain number of items. (the number of items varies from country to country).

4. Contraband Fee : The cost of sending items that cannot normally be imported in that country.

5. Content inspection fee : Costs incurred when additional inspections are required, such as opening inspections.

6. Custody fee : Storage fees incurred while waiting for us to provide the necessary information, etc., if the customer's country of residence requires product descriptions or additional documents at the time of customs declaration.

Orders will be shipped within 5 business days (excluding Saturdays, Sundays, national holidays, and Japanese holidays such as New Year holidays and OBON holidays) after receiving your order.

In the event that shipping will be delayed due to purchasing operations in Hokkaido, etc., we will notify you in advance via our website or other means. Please check our website for details.

If you find any defects in the delivered goods, please contact us at info@setacotan.com within 5 days of receipt of the goods.

【Subject to return】
Only if the product is defective.
(We cannot respond to cracks or missing items during transportation.)

【Time of return】
We will respond only if we are notified within 5 days of receipt of the product. Defective merchandise will be replaced by delivery of a new item and no refunds will be made.